Frequently Asked Questions

Product

  • Subtraid takes the frustration out of surety application process —no more digging through emails, or dealing with manual data entry. We streamline the application process, organize client info, and flag potential issues early so you’re not caught off guard by an underwriter asking about legal trouble or liens you didn’t even know existed. With Subtraid, you can spend less time on administrative tasks and more time advising clients, prospecting, and growing your business. We give you back time to focus on work you actually enjoy.

  • Getting started is easy. The brokerage signs up for a plan—every plan includes unlimited broker seats (users). Once the brokerage account is created, individual brokers can sign up and link their accounts to the brokerage with just a few clicks.

    From there, you're ready to start using the platform right away.

    The signup process is straightforward, but if you need any help, you can book a call at any time.

  • Subtraid delivers a seamless experience for broker clients. They receive, at no additional cost, access to a centralized online portal where they can contribute to the application, e.g. upload financial documents, review the application or check its progress. Clients will only see what a broker assigns or shares with them. Multiple people can work on an application concurrently.

  • Subtraid integrates with the same trusted third party data providers used by many large insurance companies and banks/financial institutions to underwrite business and assess risk.

  • Yes! One of our main goals is to get rid of manual data entry. We’ve mapped out the key systems brokers use and are building integrations so you can access the data you need with just a click. QuickBooks is already available, and more integrations are on the way. If direct integration isn’t possible, we use AI tools to quickly process uploaded documents and pull out the right information—saving you time and hassle.

  • Subtraid provides a neat, organized package that can be downloaded by the broker then submitted directly to the underwriter to evaluate. Subtraid does not submit applications directly to the underwriter.

  • Once your client’s Surety Bond Facility or Bond Requisition is approved and you receive the legal documents—such as bond terms, agreements, or the bond itself—just upload them to Subtraid. Our platform extracts key information automatically, helping you manage the bonding program with less manual work. You’ll have a clear view of terms, limits, and obligations, and since both you and your client have visibility, everyone stays aligned and up to date.

  • Subtraid is taking a user led approach to product development, working with clients to prioritize new product releases that add the most value. Excess, builder’s risk, general liability and wrap-up insurance are all on our roadmap.

Pricing and Plans

  • Pricing is done per application with unlimited brokers per brokerage - no per-user fees. Price per application ranges from $40 to $125 depending on payment terms and volume.

    The Bond Management Program is an add-on feature with prices ranging from $10 to $20 per bond requisition pending on volume.

    Subtraid helps you modernize your surety process without breaking the bank.

  • Subtraid offers flexible subscription plans, available monthly or annually, based on application usage. Monthly plans come with a set number of applications to use each month. Annual plans include a yearly allotment to use at any time throughout the year.

    Additional applications can be purchased at any time.

    Create a profile or book a call to see plan details.

  • Subtraid uses Stripe for payment processing. They accept a wide variety of payment methods including credit cards, debit cards and bank debits.

Security and Support

  • All your information is encrypted—both when it’s stored and when it’s sent—so it’s protected every step of the way. We're also in the process of becoming SOC 2 compliant, a widely recognized standard used by banks, insurers, and healthcare providers. This reflects our deep commitment to keeping your data private, secure, and handled with the highest level of care. At Subtraid, protecting your information isn’t just a feature—it’s a foundation.

  • Support requests can be submitted by email at support@subtraid.com

    There is an in-app FAQ section that addresses operational questions.